Shipping & Returns

Shipping Policies Shipping charge to Canada or the USA is a flat fee of $15.00 Canadian. We do not ship to New York or Illinois State for legal reasons. Canadian orders are sent by Canada Post with tracking numbers and insurance. Orders will be sent out within 24 hours of your payment being received (excluding weekends)Shipping time is 2-7 days Product Warranty All of our products (except atomizers and cartomizers) come with a 14 day warranty against defect. If you have any problems, just email us. We will send you a replacement part, free of charge. If your burnt part is a battery, then we ask that you mail it back to us so we can get credit from the factory and make sure there is no water damage (voids the warranty). Atomizers and Cartomizers will only be replaced if the problem is reported within 7 days of delivery date. These parts are considered a (consumable) and are only warranted if received DOA. How you care for your atomizers will make a huge difference in their lifespan. An atomizer can last anywhere from 2 weeks to 4 months. We do not offer any promises, satisfaction gurantees if the product is functioning correctly. We do not offer refunds, but will replace any bad product and always work to make sure a customer is satisfied.
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